Refund & Return Policy

At Sakhawat Foundation, we are committed to ensuring transparency and trust in all donations and transactions. This Refund & Return Policy outlines the conditions under which refunds may be granted and our approach to handling donor concerns.

1. Donation Refund Policy

Since donations are made to support charitable causes, they are generally non-refundable. However, we understand that errors may occur, and we will review refund requests under the following circumstances:

• Duplicate Transactions: If a donor accidentally makes a duplicate donation, they may request a refund.

• Incorrect Amount: If a donation is made with an incorrect amount due to a technical error or mistake, we may process a refund upon verification.

• Fraudulent Transactions: If a donation is made without the donor’s authorization, we will investigate and, if verified, issue a refund.

• Technical Errors: In case of a transaction failure where the amount is deducted but not received by us, we will coordinate with the payment processor to resolve the issue.

2. Refund Request Process

If you believe your donation qualifies for a refund, please follow these steps:

1. Send a written request via email to [Your Email] with the subject “Refund Request.”

2. Provide the following details:

   • Full name

   • Contact details

   • Transaction ID or receipt

   • Reason for the refund request

3. Our team will review your request and respond within [X] business days.

4. If approved, refunds will be processed via the original payment method within [X] business days.

3. Event Registration & Fundraising Fees

• Fees paid for fundraising events, charity drives, or sponsorships are typically non-refundable unless the event is canceled by Sakhawat Foundation.

• If a participant is unable to attend an event, refund requests will be considered on a case-by-case basis.

4. Merchandise Return & Exchange Policy

If we offer merchandise (such as charity T-shirts, books, or promotional items), returns and exchanges will be subject to the following conditions:

• Items must be returned in their original condition within [X] days of purchase.

• Returns are only accepted for damaged, defective, or incorrect items received.

• Refunds for merchandise will be processed after the returned item is inspected and approved.

5. Non-Refundable Transactions

The following transactions are strictly non-refundable:

• Donations made to specific causes or relief funds after funds have been allocated.

• Contributions made as part of crowdfunding campaigns or sponsorships.

• Donations given anonymously without transaction details.

6. Contact Us

For any refund-related inquiries, please contact us at:

Email: [info@sakhawatfoundation.com]
Phone: [+92 333 8115191]
Address: [Lahore, Pakistan]

We appreciate your generosity and support in making a difference through Sakhawat Foundation.